Terms & Conditions

Last Updated: August 2026

Welcome to Zelqo Store. By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Zelqo Store operates an online store offering products for purchase through our website.

By placing an order, you confirm that:

• You are providing accurate and complete information.
• You are authorized to use the payment method provided.
• You agree to these Terms & Conditions.
• You understand and accept our Replacement-Only Policy.

1. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in colour, appearance, packaging, or design may occur due to lighting, photography, screen settings, manufacturing variations, or product updates.

We reserve the right to correct errors or update product information at any time.

1. Prices

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices, offers, discounts, and promotional campaigns may be changed or discontinued without prior notice.

The applicable price will generally be the price displayed at the time the order is successfully placed.

1. Orders

When you place an order, you agree to provide accurate information, including your name, phone number, billing address, shipping address, and other required details.

An order is considered successfully placed only after confirmation through our website or by Zelqo Store.

We reserve the right to cancel or decline an order in cases including:

• Product unavailability
• Incorrect pricing or product information
• Suspicious or fraudulent activity
• Incorrect or incomplete customer information
• Delivery limitations
• Other circumstances beyond our reasonable control

If an order is cancelled by us after payment has been received, the applicable amount will be handled according to our payment and refund obligations under applicable law.

1. Payment

Customers must provide valid payment information when placing an order.

We may offer payment options such as online payment and Cash on Delivery, depending on product and location availability.

For Cash on Delivery orders, customers may be contacted to verify the order before dispatch.

1. Shipping & Delivery

Orders are shipped to the address provided by the customer during checkout.

Delivery times displayed on the website are estimates and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Incorrect or incomplete addresses
• Customer unavailability
• Other circumstances beyond our control

Zelqo Store is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and an active contact number.

1. Inspection at Delivery

Customers are encouraged to check the package condition at the time of delivery.

If the package appears visibly damaged, customers are advised to photograph or record the package before opening it.

Any damaged or faulty product should be reported according to our Returns, Replacement & Refund Policy.

1. Replacement-Only Policy

Zelqo Store does not provide a general return or refund facility.

Only eligible products that are received damaged, defective, faulty, or incorrectly supplied may qualify for replacement.

Replacement requests must be reported within 48 hours of delivery and are subject to verification.

Please refer to our Returns, Replacement & Refund Policy for complete details.

1. Product Use

Customers are responsible for using products according to the manufacturer’s instructions and applicable safety guidelines.

Zelqo Store is not responsible for damage caused by:

• Improper use
• Accidental damage
• Incorrect installation
• Unauthorized modification or repair
• Physical abuse
• Liquid or water damage
• Negligence
• Failure to follow product instructions

1. Intellectual Property

All website content, including logos, brand names, text, graphics, photographs, product images, designs, videos, and other materials, is the property of Zelqo Store or its respective owners and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

1. Website Use

You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to:

• Gain unauthorized access to our website or systems.
• Interfere with website functionality.
• Upload malicious software or harmful content.
• Use automated systems to abuse the website.
• Place fraudulent or unauthorized orders.

1. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms, and other service providers.

Your use of such services may also be subject to their respective terms and policies.

Zelqo Store is not responsible for interruptions or failures caused by third-party services beyond our reasonable control.

1. Promotions & Discounts

Promotional offers, coupon codes, discounts, and special deals may have specific terms and validity periods.

Unless specifically stated otherwise:

• Offers cannot be combined.
• Promotional offers cannot be exchanged for cash.
• Offers may be withdrawn or modified without prior notice.
• A promotion may be limited to specific products, customers, locations, or order values.

1. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and delivery information.
• Being available to receive the order.
• Checking the product after delivery.
• Reporting eligible issues within the specified time.
• Providing genuine photographs/videos and other information when requested.
• Using the product appropriately.

1. Limitation of Liability

To the extent permitted by applicable law, Zelqo Store shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

1. Privacy

Customer information is handled in accordance with our Privacy Policy.

By placing an order, you consent to the collection and use of information necessary to process your order, provide customer support, arrange delivery, and comply with applicable legal requirements.

1. Changes to These Terms

Zelqo Store reserves the right to update or modify these Terms & Conditions at any time.

Changes will be published on this page with an updated Last Updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, subject to applicable law.

1. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws and regulations.

1. Contact Us

For questions, support, or clarification regarding these Terms & Conditions, please contact:

Zelqo Store
WhatsApp / Call: +91 8921673968
Email: [email protected]

Important Notice

By placing an order on Zelqo Store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and our Replacement-Only Policy.

Zelqo Store provides replacement only for eligible damaged, defective, faulty, or incorrectly supplied products. We do not offer general returns or refunds, except where required by applicable law.