Shipping & Delivery Policy
At Zelqo Store, we aim to deliver your orders safely and quickly across India.
Order Processing Time
- Orders are usually processed within 1-2 business days.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Delivery Time
Standard Delivery
- Estimated delivery time: 3-5 business days
- Remote locations may require additional delivery time.
Shipping Charges
- Free Delivery available on selected prepaid orders.
- Shipping charges (if applicable) will be shown during checkout.
- Additional charges may apply for Cash on Delivery (COD) orders.
Order Tracking
- Once your order is shipped, tracking details will be shared via:
- SMS
- Email
- WhatsApp (if available)
Delivery Areas
We currently deliver across most locations in India.
Delayed or Failed Deliveries
Delivery may occasionally be delayed due to:
- Weather conditions
- Courier issues
- Public holidays
- Incorrect shipping address provided by customer
If your package is delayed, feel free to contact our support team.
Incorrect Address
Customers are responsible for providing the correct shipping address. Zelqo Store is not responsible for delivery issues caused by incorrect or incomplete addresses.
Damaged Package
If your package arrives damaged:
- Please contact us within 24 hours of delivery.
- Share clear photos/videos of the package and product for support.
Contact Us
For shipping-related support, contact us through:
- WhatsApp
- Email
- Instagram DM
Thank you for shopping with Zelqo Store.
