Shipping & Delivery Policy

At Zelqo Store, we aim to deliver your orders safely and quickly across India.

Order Processing

• Orders are usually processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.

Delivery Time

• Standard delivery usually takes 3–5 business days after dispatch.
• Delivery to remote locations may take additional time.
• Delivery timelines are estimates and may vary depending on the courier service and destination.

Delivery Areas

We currently deliver to most serviceable locations across India.

Order Tracking

Once your order is shipped, tracking details may be shared through:

• SMS
• Email
• WhatsApp, where available

Delivery Delays

Delivery may occasionally be delayed due to:

• Courier service issues
• Weather conditions
• Public holidays or festivals
• Transportation disruptions
• Incorrect or incomplete address
• Customer unavailability
• Other circumstances beyond our reasonable control

Incorrect Address

Customers are responsible for providing a correct and complete delivery address, PIN code, and active phone number.

Zelqo Store is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged Package

If your package arrives damaged, please:

• Take clear photos/videos of the package and product.
• Contact us within 48 hours of delivery.
• Keep the original packaging until the issue is resolved.

Damaged or faulty products are handled according to our Replacement Policy.

Contact Us

For delivery-related support:

Zelqo Store
WhatsApp / Call: +91 8921673968
Email: [email protected]