Privacy Policy

Last Updated: August 2026

At Zelqo Store, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We may collect information that you provide directly to us when you:

• Create an account
• Place an order
• Contact us for customer support
• Subscribe to our newsletter or promotional communications
• Submit an enquiry or request through our website

Personal Information

Depending on how you use our website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
• Payment-related information required to process your order

We do not generally store complete card, UPI, or banking credentials. Payments may be processed through third-party payment service providers according to their own privacy and security policies.

1. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide customer support
• Communicate regarding your orders
• Send important account and order updates
• Verify orders where necessary
• Process replacement requests
• Improve our products, website, and services
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

1. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may use your contact information to send you information about products, offers, promotions, and updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

1. Sharing of Information

We may share necessary information with trusted third-party service providers when required to provide our services, including:

• Payment gateway providers
• Courier and delivery partners
• Website and hosting service providers
• Customer support or communication service providers
• Analytics and advertising service providers

We only share information that is reasonably necessary for the relevant service or purpose.

We may also disclose information where required by law, legal process, or a valid request from a government or regulatory authority.

1. Data Protection

We implement reasonable technical and organizational security measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

1. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Remember preferences
• Maintain shopping cart functionality
• Understand website usage
• Improve website performance
• Measure advertising and marketing effectiveness

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

1. Third-Party Services

Our website may contain or use services provided by third parties, including payment providers, courier companies, analytics platforms, advertising platforms, and other service providers.

These third parties may collect or process information according to their own privacy policies. Zelqo Store is not responsible for the privacy practices of independent third-party services.

1. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders and provide services
• Maintain business and transaction records
• Resolve disputes
• Process replacement requests
• Comply with legal, accounting, tax, and regulatory obligations
• Prevent fraud or misuse

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

1. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

1. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

1. Changes to This Privacy Policy

Zelqo Store may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Zelqo Store
Email: [email protected]
WhatsApp / Call: +91 8921673968

Important Notice

By using the Zelqo Store website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.