Return & Refund Policy | Zelqo Store

Refund & Cancellation Policy

Refund Policy

Return Policy

We want you to be happy with your purchase. If you receive an item that is damaged or faulty, we’ll be happy to assist you with a replacement or return.

Please inspect your order upon delivery and contact us within 24 hours, along with clear photos or an unboxing video, so we can resolve the issue as quickly as possible.

As our products are carefully inspected before dispatch, we are unable to accept returns for reasons other than items received damaged or defective.

Eligibility Requirements

Items must be:

  • Unused and in original condition
  • In original packaging
  • Accompanied by receipt

Refund Process

  1. Contact customer service
  2. Provide your order number
  3. Explain return reason
  4. Follow return instructions

Processing Time

Refunds processed within 5-7 business days after receiving returned items.

Cancellation Policy

Order Cancellation: Within 24 hours of placement
Contact: [email protected]

Non-Refundable Items

  • Digital products
  • Personalized items
  • Items damaged by misuse

Contact Information

For refund requests:

WhatsApp