Returns, Replacement & Refund Policy

Last Updated: August 2026

At Zelqo Store, we take every effort to ensure that your order is packed and delivered safely. However, if you receive a product that is damaged, defective, faulty, or not functioning as intended, we will provide a replacement, subject to the terms and conditions below.

1. Replacement-Only Policy

Zelqo Store operates a replacement-only policy.

• We do not accept product returns.
• We do not provide refunds for delivered products.
• We do not provide cash refunds, bank refunds, wallet credits, or store credits in place of a replacement.
• Eligible damaged, defective, faulty, or incorrectly supplied products may be replaced, subject to verification and product availability.

1. Eligibility for Replacement

A replacement request may be considered if:

• The product is received damaged during transit.
• The product is defective or faulty upon delivery.
• The product is received in a condition that prevents it from functioning as intended.
• The wrong product is received due to an error on our part.

The issue must be reported within 48 hours of delivery.

1. How to Request a Replacement

Customers must contact Zelqo Store within the applicable replacement period through WhatsApp, phone, or email.

Please provide:

• Order number
• Customer name and contact number
• Clear photographs of the product
• Clear photographs of the packaging and shipping label
• Photos showing the damage, where applicable
• A clear video demonstrating the fault, where applicable

We may request additional information or evidence to verify the claim.

1. Verification & Approval

All replacement requests are subject to verification by our team.

Submitting photographs or videos does not automatically guarantee approval. Our team will review the issue and determine whether it qualifies under this policy.

Once the issue is verified and approved, we will initiate the replacement process.

1. Damaged Products

If your package appears damaged at the time of delivery, we recommend taking photographs or recording a video of the package before opening it, if possible.

If the product is damaged inside the package, please retain the original packaging until your replacement request has been reviewed.

1. Faulty Products

If a product is found to be faulty after delivery, please contact us within 48 hours of delivery.

The product may be inspected or tested to determine whether the reported issue is covered under this policy.

Damage or faults caused by misuse, accidents, improper installation, unauthorized modifications, physical abuse, or normal wear and tear may not qualify for replacement.

1. Wrong or Missing Products

If you receive a product different from the product ordered, or an item is missing from your order, please contact us within 48 hours of delivery with your order details and supporting photographs/videos.

After verification, we will provide an appropriate replacement or correction where applicable.

1. Replacement Product

When a replacement is approved:

• We will generally provide the same product, model, and variant.
• Replacement is subject to product availability.
• If the exact product is unavailable, Zelqo Store may offer an equivalent alternative.
• A replacement does not automatically extend any applicable warranty period.

1. Change of Mind

Replacement is not available for change-of-mind requests.

This includes situations where the customer:

• No longer wants the product.
• Ordered the wrong product.
• Does not like the product.
• Finds the product unsuitable after purchase.
• Simply wants to return the product.

1. Damage After Delivery

Products damaged after successful delivery due to misuse, accidental damage, liquid/water damage, physical damage, unauthorized repair or modification, incorrect installation, or failure to follow product instructions are not eligible for replacement under this policy.

1. Shipping for Approved Replacements

For an approved replacement resulting from a product being damaged, defective, faulty, or incorrectly supplied by Zelqo Store, the applicable replacement shipping arrangements will be communicated to the customer during the replacement process.

1. Original Packaging & Accessories

Customers should retain the original product, packaging, accessories, manuals, and other items supplied with the order until the replacement request has been resolved.

If the product needs to be collected for verification, it must be packed securely with the relevant accessories and packaging.

1. Fraudulent or Misuse Claims

Zelqo Store reserves the right to reject replacement requests where we reasonably believe that:

• The product has been intentionally damaged.
• The product has been misused or modified.
• False or misleading information has been provided.
• The product supplied by Zelqo Store has been replaced or tampered with.
• The replacement policy has been abused.

1. Replacement Processing Time

Once a replacement request is approved, processing and dispatch may take 3–7 business days, depending on product availability and courier services.

Delivery time may vary depending on the customer’s location and courier conditions.

1. Product Availability

If the exact product or variant is unavailable, Zelqo Store may offer an equivalent replacement or another suitable option.

Refunds will not be provided unless required by applicable law.

1. Policy Changes

Zelqo Store reserves the right to update or modify this policy at any time. Any changes will be published on this page with the updated effective date.

1. Contact Us

For replacement requests or questions regarding this policy, please contact us:

Zelqo Store
WhatsApp / Call: +91 8921 673 968
Email: [email protected]

Important Notice

Zelqo Store provides a replacement facility only for eligible damaged, defective, faulty, or incorrectly supplied products. We do not offer returns or refunds. All replacement requests are subject to verification and the terms stated in this policy.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable law.